Returns & Exchanges
At Prime Gastro, we want you to be completely satisfied with your premium kitchenware. If your purchase doesn't meet your expectations, we offer a hassle-free 30-day return policy for all unused items in their original packaging.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for the return.
Package Your Items
Securely pack the unused products in their original manufacturer packaging, ensuring all manuals and accessories are included.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing